What do I need to get started?

Get Started

Complete Application and Admissions process here.
Make sure you have a working computer that will meet Roadrunner and Arise's guidelines. System and equipment policy here.

Purchase a USB headset  required for your certification class. This is a headset that plugs into your computer. 

Logitech, Plantronics, Microsoft, or similar brands recommended.


• Plantronics PLNAUDIO478 USB

• Logitech USB H570e

• Jabra UC VOICE 150

Purchase a headset that can plug into your telephone(using a jack) required for production/servicing.

Plantronics S12 or similar recommended

Have or prepare to have a land-line telephone with no features or a digital phone line through your cable or internet company.

pots (plain old telephone system)

(Cordless phones are not accepted, Must be hard wired.) 

Have or prepare to have a 3.0 8GB or higher (no less or it will not work) as there are certain clients who use a system outside of Windows called an ASD (Arise Secure Desktop).

You will receive an email once you have chosen a client with Attachments to fill out your affidavit of ID, proof of servicing address, proof of identity, W9 form and Direct Deposit form.

These forms must be completed before you are allowed to service a client.